Course 3 - Healthcare Services (Course3-EN)
Units
- Type: Face to face session (in person or video conference)
- Duration:
- 1 session of 2 hours 45 minutes,
- Content
- Introduction (day 1)
- What Do I Need to be a health system user.
- Group Dynamic: What would you do? Part 1
- Group Dynamic: What would you do? Part 2
- Closing - debriefing (of day 1)
Materials | ||
| DPTA_3_EN.pdf | ||
| Handbook Module 3.pdf | ||
| Module 3 EN.pdf | ||
| Module 3 EN.pptx | ||
| Online Training Module 3 | ||
DAY 1 | ||
Action 3.1.1 Introduction Once the attendees are in the classroom, the trainer will introduce the objectives of the session, including learning objectives, activities, and planning.
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Action 3.1.2 What Do I Need to be a health system user. This activity aims to present, in each country, the legal framework of each country regarding access to health services, focusing on the basic requirements that immigrants have to meet in order to become beneficiaries of the national health system and the basic actions they need to follow. To do this, the trainer will carry out two actions: First of all, a definition of the national health system as a set of health services of the State Administration and the health services of the regions of the country will be given. During this definition, reference should be made to the fact that the health system in a given country also includes private services, and the vital work of civil society organisations in this regard should be noted. This will be followed by a simple question: do you know how the national health system works? Have you ever had a problem, or had to repeat a process, because you don't know how the national health system works here in [country]? The trainer should collect in some way (recorder, notebook, etc.) the main doubts and questions that the participants have about the functioning of the national health system, as this will be relevant for the rest of the activities. It is proposed that the trainer, once this DPTA is finished, asks the participants again if they still have the same doubts about the national health system or not. Then, the participants will be exposed to a short video explaining this topic, followed by a discussion. Participants will be asked if they have understood the content of the video and, if not, a discussion will follow. The discussion will focus on whether they found the video useful, whether they understood it and whether they were familiar with the concepts explained in the video.
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Action 3.1.3 Group Dynamic: What would you do? Part 1. The aim of this activity is for participants to gain knowledge, in a practical and dynamic way, about the basic functioning of the host country's health system. To do this, participants will get together in pairs (or larger groups) and discuss among themselves how to solve the questions they are asked. They will then present how they would resolve these issues to the rest of the class and, if prompted, start a discussion. The scenarios to be discussed will consist of basic questions about navigating the country's healthcare system, starting from the beginning. These scenarios will be common to all countries (although country-specific issues and scenarios can be introduced, if necessary) and, of course, how the different situations are resolved will depend on the functioning of the National Health System in each country. The method for carrying out the activity is as follows:
The common scenarios to be solved by the participants in the session will address the following themes:
This activity will be divided into two actions, separated by a break. In the first action, participants will discuss the first half of the questions posed and, in the following action, the second half. The training tool to be developed to support this activity is the national healthcare system online map: it will consist in a concise and clear description on how the healthcare system works in the following European countries: Spain, Italy, Germany & Greece. This e-map shall contain, in addition to basic information on each of the above-mentioned dimensions concerned, a glossary of basic terms. This map will give participants access to a basic knowledge of the functioning of the national health system in order to be able to apply it to choose the right strategy in case of health problems (theirs or their family). The development of the information will include issues relating to payments for these services and links to where to find updated information. The scenarios for discussion/resolution will be provided on paper and the map will be used for the subsequent resolution.
Break: 10 minutes. | ||
Action 3.1.4 Group Dynamic: What would you do? Part 2. Continuation of the previous dynamic, using the second half of the questions to be discussed.
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Action 3.1.5 Closing - debriefing The trainer summarises the content of the session and tries to clarify possible doubts and questions. The trainer summons trainees for the next F2F training session. The trainer explains the activities that trainees have to carry out outside the classroom. The trainer will summon participants to the health centre where the next face-to-face activity will be held.
END OF FIRST DAY | ||
